GENERAL
Please read these terms and conditions prior to placing your order. By placing an order with FQ-Performance LTD you agree to the terms and conditions stated.
Any reference to You/Buyer/Purchaser shall mean the person detailed on the sales invoice.
We are suppliers of mainly non-standard items. This means that, by their very nature, the parts we supply may not be a straightforward DIY fit. In some cases, modifications or adaptations may be required to achieve an acceptable fit. We therefore recommend that a suitably qualified person should fit parts we supply.
We are committed to protecting your privacy. We only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998). See our privacy page for further information.
These terms and conditions do not affect your statutory rights as a consumer. British Law governs transactions and British Law will settle any dispute in transactions.
ORDERS
Orders placed via our online shop are mere offers to purchase and shall not be accepted or binding upon us until confirmed or acknowledged in writing by us by means of invoice or statement. The automatically produced order confirmation email is purely an acknowledgment that you have submitted your order and allows you to check that you have entered all information correctly.
We retain the right to cancel any order at any time. If payment has been made, we will provide a full refund immediately.
PAYMENT
We will not dispatch goods or put goods on back order until payment is received in full. Payment can be made by credit/debit card, cheque or bank transfer. See our payment page for further information.
PRICES
We do our utmost to keep all prices and information on this web site up to date. However, occasionally information from our suppliers can change at short notice, so we must reserve the right to alter specifications and prices on the web site at short notice. In the rare event that the price of an item ordered through the on-line shop has changed we shall endeavour to hold to the price shown at the time of ordering. However, in cases where there is a substantial increase we shall contact you to agree a new price before accepting payment. If you do not wish to agree to the new price then we reserve the right to withdraw from the transaction.
Very occasionally we can make a mistake in email or phone quotations. We reserve the right to correct these and will always inform you before proceeding with your order. We are not bound to the price quoted at time of ordering until you have received both the goods and an invoice.
VAT
ALL prices on our website Include VAT. All price quotations by phone or email may also include VAT unless otherwise stated.
DELIVERIES
When we quote delivery times it is in "working days". This means any day excluding Saturday, Sunday and public holidays. We shall inform you immediately if we are informed of any delay and will inform you of the new delivery date.
SHORTAGES & DAMAGE IN TRANSIT
Once you or the person receiving the goods on your behalf has signed for them you have accepted that the goods are undamaged and that everything on the invoice/packing slip has been received. If goods are damaged and you inform us after signing for them we may not be able to make a claim from the couriers. Please inspect the goods as soon as possible after receipt and notify us immediately if there is a problem. If it is likely that you will not be the person signing for the goods (such as deliveries to a work address) it is your responsibility to ensure that the person signing knows what they are doing.
WARRANTIES & GUARANTEES
All guarantees for products are provided entirely by the manufacturers/UK importers and are subject to their terms and conditions. If you wish to pursue a warranty claim we shall act on your behalf and shall treat all claims as a matter of urgency. Some goods will need to be returned directly to the manufacturer, some will need to be returned to us. Please always contact our sales office first to confirm. Goods returned under warranty must be accompanied by a valid proof of purchase and must be returned carriage paid. If a manufacturer decides that a warranty claim is not valid then we will not be liable for any compensation. We will not accept any liability for any labour or associated costs involved in a warranty claim.
The manufacturer will not warrant parts modified or adapted by the purchaser nor shall FQ-Performance LTD be liable for any failures resulting subsequent to modification as a result of such modification. LIMITATIONS UPON LIABILITY
We aim to ensure that all information on our web site is correct.
However, we cannot be responsible for the use of the information given.
Advice given by FQ-Performance LTD staff on the telephone or by email is
based entirely upon information given by the purchaser with no
inspection undertaken. As such, all advice given is indicative only and
should be checked by the purchaser prior to order. Where advice is
given after visual inspection by FQ-Performance LTD staff such advice shall
amount to an opinion only.
Goods are supplied only to correspond to the purpose for which goods of
that kind are commonly supplied and not alternative uses to which they
may be put. No liability for failure will be accepted by FQ-Performance LTD
for such alternative use, amendment or modification.
We always do our best to deliver goods within the timescale quoted at
the time of ordering but sometimes there can be a delay, which is out
of our control. As such, any dates we specify for the delivery of goods
are approximate only and we shall not be liable for any losses, costs,
damages, charges or expenses caused by any delay for delivery of the
goods. (We strongly recommend that you do not make arrangements to have
parts fitted until they have arrived. We will not be held responsible
for any charges incurred if such arrangements have to be cancelled due
to a delay in delivery.)
All goods are subject to availability. If we do not supply the goods
for any reason your credit card will be refunded the full amount.
FQ-Performance LTD will not be responsible for compensating you for any
other losses, which you may suffer if we do not supply the goods.
Goods may not be compatible with vehicles, which have been modified,
adapted or altered. Where goods ordered by the Purchaser are not
compatible by reason of modification, adaptation or alteration, we may
accept such goods back into stock entirely at our discretion and will
either issue a refund or credit to the purchaser except where goods are
specifically ordered for the purchaser where no such refund or credit
will operate.
Under no circumstances will FQ-Performance LTD be held liable for any
fitting charges incurred by the purchaser. It is the purchasers
responsibility to ensure he has the correct parts prior to fitting.
This can be as simple as comparing shape and size of the new items with
the parts to be removed from the car. In the rare event of an item
being defective we shall act on the customers behalf to obtain
compensation for fitting charges from the manufacturer/UK importer. If
the manufacturer/importer refuses compensation then we shall not be
held liable.
No liability is accepted by FQ-Performance LTD where purchasers attempt to
modify or install components where it is known or ought reasonably to
be known to the purchaser that the part is incorrectly supplied or
otherwise not in accordance with the order.
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