PLEASE READ THESE SHIPPING AND RETURN CONDITIONS CAREFULLY BEFORE
PLACING YOUR ORDER AND RETAIN A COPY OF THESE CONDITIONS AND YOUR ORDER
FOR FUTURE REFERENCE By purchasing off FQ-Performance LTD you agree to abide to all set conditions of use.
Shipping
Goods purchased from FQ-Performance LTD will be sent either by Royal Mail or Fastway Couriers. To find out which courier your order has/may travel
with please contact us.
If it is required for goods to be re-dispatched due to there return to FQ-Performance LTD for reasons such as failed delivery or you will incur
a second delivery charge.
At this time, we are currently only shipping to billing addresses.
If you are a return customer, and need to ship to another address,
please e-mail us and we will make arrangements.
No mobile phone numbers for contact telephone numbers, land line phone numbers registered to billing address only.
Damaged Goods And Shortfalls
Upon receipt of the goods, any damages or shortfall noticed must be
reported immediately by telephone or email. Claims must be made within
three working days of receiving the goods. (and time shall be of the
essence).
If goods arrive in a damaged condition you must note this on the carriers delivery schedule. It is your responsibility to inform us within 3 days of delivery of any damages or shortages.
Damaged goods claims will be processed by the Seller (us) within 5 working days of first notification, as will shortfalls in the order.
All goods are checked before being dispatched to customers. If an item is missing from
your order, and you have not been informed that this item is to Follow, you must inform the seller immediately. We will not be responsible for loss of
items due to negligent of these conditions. Missing items or items to
follow will NOT incur an extra delivery charge.
Returns A restocking charge will be made to all returns without a fault
awaiting refund of money. The restocking charge will be 20% of the
original VAT inclusive invoice total of goods being refunded. Delivery
cost will not be refunded.
FQ-Performance LTD is unable to refund for goods that have been removed from their original packaging or any item that is not in its original condition (is damaged or used). It is the customers responsibility to check that the correct goods have been received before unwrapping goods supplied by the seller.
All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them, and must be returned within 7 working days. Returned goods received after 7 working days or that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.
All returns must be sent back to the Seller by registered post or by
other means that require a signature of receipt of the goods at the
Sellers warehouse or reception.
Please Note:
As we do not guarantee delivery for any specific time or date, we cannot be liable for any loss or inconvenience experienced as a result of delayed delivery or non-delivery.
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